Swiss Quality

Vision, Mission, Values, Strategy: Development, Deployment, and Review

  • Understand the Process fodr Developing and Deploying Policy and Strategy
  • Lead People with clear policies and strategies
  • Create policies and strategies that provoke breakthrough thinking
  • Understand the Self-Assessment Process of Policy and Strategy (Case Study)


Currently, this public training is not offered.
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  • The EFQM L4E Training by ITQM was a great learning experience for me. Every line manager should attend this training!

    Mr. Tayseer Joudi, Operations Manager, Saudi Oger Ltd., Riyadh, KSA

  • The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

    Dr. Khamis Al Kulaibi, Director for Training, Institute of Public Administration (IPA), Muscat, OM

  • The EFQM Leaders for Excellence Training gave me a very good understanding of how Excellence in Higher Education looks like. The training would be beneficial for leaders in Higher Education.?

    Dr. Winston Tambyrajah, Head of Department, General Studies, Jubail University College, Jubail, KSA