We support organization in implementing and further developing the EFQM Excellence Model in their organization
For more then 16 years we have been International Accredited EFQM Advisor / Trainer / Validator. During this time we have trained more then 1000 people to become EFQM Assessors and EFQM Leaders for Excellence.
The EFQM Excellence Model
Used as a strategic evaluation tool, the EFQM Excellence Model offers a holistic view of the organization, highlighting its strenghts and areas for improvement. Used as a benchmarking tool, the Model will show how an organization compares to its competitors and other leading organizations. Used as a management tool, it will help set the performance and competency objectives of the organization.
The EFQM Excellence Model provides a holistic tool for assessing how effective you are in developing and delivering a stakeholder focused strategy. The four result areas focus on what's important to the four key stakeholder groups (Business, Customer, People, Society).
At its simplest level, the Model is a cause and effect diagram. If we want to achieve a different result, we need to change something we do within the organisation. The Model provides a framework for understanding which levers we need to pull in order to achieve the results we want. It helps us understand the role each part of our organisation needs to play in effectively implementing our strategy; whether that’s in an SME, a school or a global company.
And because what is considered excellent today will only be considered as adequate tomorrow, there is a continual improvement loop, feeding back the learning from the results achieved and using creativity and innovation to drive increased value for all the stakeholders.
EFQM Excellence Model - Fundamental Concepts
EFQM Excellence Model - Criteria
EFQM Excellence Model - RADAR Conzept
Dr. Siret Rutiku, Head of the Office of Academic Affairs, Tartu University, Tartu, Estonia
The training was very well conducted. It was a very lively workshop with generous sharing of experience among all participants.
Mr. Abdulmajeed Albatati, Director for TQM, Jeddah Municipality, Jeddah, KSA
I liked the workshop very much. The training gave me new insights to move our organization towards Excellence.
Dr. Stephan Ralf Abdulrahman Vogel, Quality Coordinator, Centre for R&D, SAUDI ARAMCO , Dhahran, KSA
Through the EFQM European Assessor Training at ITQM I learned about an excellent method for not only talking about Excellence, but also doing it.