What Our Clients Say

The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller from the Swiss Institute for Total Quality Management (ITQM).

The EFQM L4E Training was very informative and helpful. It enriched my knowledge of how to drive improvements at the working place using the EFQM Excellence Model for Self-Assessment. The discussion around the EFQM Excellence Model and practical exercises were very beneficial.

The EFQM L4E and the LPM-QIMT Training gave me know-how and skills not only about what to change but also how to change.

In the EFQM Leaders for Excellence Training, conducted by ITQM, I realized that the EFQM Excellence Model is very helpful to support also Government organizations and institutions in Higher Education in their Striving for Excellence. The training was very  good and gave me also a new view about Excellence.

The EFQM Training conducted by ITQM was a great workshop, one of a kind!

The EFQM L4E Training was an insightful and beneficial two-day-course which gave me an overview of the EFQM Model and the Fundamental Concepts of Excellence. I recommend this course to individuals who are new to the EFQM Model and also to individuals who already have some background in Excellence but want to refresh and expand their Excellence know-how. It is beneficial for all management staff, regardless of their field of work, as Excellence is a key component for high performance.

I would strongly recommend the EFQM Training to any company desiring to achieve Excellence in their business. The workshop from ITQM was well conducted and was successful in achieving its objectives.

The workshop was very informative and rich in practice. The workshop coach was very professional.

The EFQM Training provides a holistic view of quality management as well as the building blocks of the EFQM Model, and will help you to establish the foundation to pursue excellence in your organization.

The EFQM L4E Training by ITQM was a great learning experience for me. Every line manager should attend this training!

The workshop was very informative and knowledge building. The practical examples were very tailored to the needs of the trainees.

In the EFQM Leaders for Excellence Training I could further develop my know-how in Excellence. This training should be attended not only by Quality Management Specialists but also by Rectors, Vice-Rectors, Deans/Vice-Deans, and Line Managers of Universities and Colleges. The training provides them with a roadmap to Excellence.

The EFQM Leaders for Excellence Training gave me a very good understanding of how Excellence in Higher Education looks like. The training would be beneficial for leaders in Higher Education.?

I strongly recommend the EFQM Training, conducted by the Institute for Total Quality Management. The training was very informative, solid, and showed the road to Excellence.

The EFQM Model gives you a holistic view of quality management. The workshop supports the striving for best practice."

The EFQM Leaders for Excellence (L4E) Training by ITQM helped me to expand my Excellence skills. I liked the expert discussions with Dr. Koller. The new skills learned I could transfer right away, successfully into my university.

The workshop gave me a very good understanding about Excellence in Education. I liked to work with the case study. This was one of the best trainings I have participated during the last years.

The workshop was well organized and conducted professionally. I have learned a useful method that can be applied to universities.

The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.

The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.

I liked the training very much. It gave me a new perspective on Excellence.

The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.

The workshop helped me to understand the EFQM Excellence Model and gave me the necessary know-how to work as an EFQM European Assessor.

Through the EFQM European Assessor Training at ITQM I learned about an excellent method for not only talking about Excellence, but also doing it.

The ITQM workshop was very helpful for me to support my company towards Excellence.

I liked the workshop very much. The training gave me new insights to move our organization towards Excellence.

I liked very much the practical approach in the workshop. The team exercises helped me strengthen my newly acquired knowledge.

The workshop is excellent for professionals who are developing their organization towards Excellence.

The EFQM Model is a very good roadmap to Excellence. It was a very well conducted workshop!

The EFQM Training was comprehensive and very interesting with a lot of practical examples.

The EFQM Leaders for Excellence Training conducted by ITQM was very interesting and added great value to me. I liked also very much the best practice examples presented by Dr. Karl J. Koller.

I have attended a very inspiring and well organized workshop.

The workshop coach was very successful in explaining us in a simple and efficient way all the quality management improvement tools and techniques.

The workshop was very well organized and conducted. The practical exercises were very interesting and helpful.

The training was very well conducted. It was a very lively workshop with generous sharing of experience among all participants.

The EFQM European Assessor Training was very well focused and we had lively discussions. All that hopefully paves the way for more quality oriented decisions.

The EFQM Leaders for Excellence Training by ITQM gave me a very good understanding of TQM / Business Excellence.

The Document Management System (DMS) Training was very interesting, enjoyable and informative. I am expecting that this training will help on driving improvement at my work area. The training was well organized and conducted by the coach, his way of explaining and managing were very interesting and clear. I recommend such type of training for quality professionals who are dealing with documentation management issues.

The Document Management System Training by ITQM was very informative, practical, and well organized. The training will help me to further develop the DMS in our hospital. I also liked very much the various team exercises. The trainers were very successful in creating a very stimulating learning environment.

The EFQM Leaders for Excellence Training gave me a new view about Quality. I learned about a holistic Excellence Framework that helps organizations to develop towards Excellence. I wish more of our leaders would know about the EFQM Excellence Model. Developing our organizations towards Excellence would be very beneficial for our customers, our organizations, and our country.

Successfully attending the EFQM Training has helped me not only to realize the significance of change but to understand the importance of doing it right. The training days were very rich with information about how to lead the Excellence Journey of any organization. Dr. Koller delivered a very professional training. I am looking forward to applying my newly gained know-how in the workplace.

The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

I learned not only about the EFQM Model and the best practice standards, I also learned a lot from the practical examples of the trainer. He enriched the training with his vast experience in Business Excellence.

"I enjoyed the Online EFQM Foundation Training by ITQM in all aspects. I found it such a great and rich training opportunity and I recommend this training to everybody who would like to know more about Excellence!"

"All participants from our College of Dentistry at King Saud University in Riyadh as well as from other colleges and ministries have enjoyed the EFQM Foundation Training by ITQM. As a Certified EFQM Assessor (Model 2013), this training will help me a lot to know about the model changes and and how to implement the new Excellence Model in my organization. The best part of the training were the real life examples from different industries as well as education and health care sectors, presented by Dr. Karl. This training was for me definitely a very good opportunity to update my EFQM Excellence know-how."

“I have attended the EFQM Foundation Training by ITQM. It was a very good experience, which I recommend to every person who intends to explore new ways of managerial thinking and to every organization that needs to increase the efficiency and the outcome of its organization. The training was supported with case studies, live examples and documents, which I can refer to and build on, to translate into my day to day work. I am looking forward to attend  the EFQM Assessor Training by ITQM.”

"I have attended the EFQM Foundation and EFQM Assessor Training (Model 2020) with the purpose of refreshing and increasing my knowledge as Certified EFQM Assessor. I really felt happy to have attended this training with Dr. Karl Koller from ITQM, with whom I had attended a few years ago the EFQM Internal Assessor Training, and the Risk Management Training (based on the EFQM Model). Dr. Karl delivers his trainings in an efficient way, where he mixes knowledge with his experience in the area of Excellence. He also gives full opportunity for participants to interact effectively during the training. That helps participants to gain more knowledge, more good practices, and examples in Excellence to become competent Leaders for Excellence in their organizations. I thank Dr. Karl for his support and generosity."

 

The training helped me become a better Assessor, improve my scoring skills, build good relationships with other Assessors and be more familiar with the real work of an Assessor.

Thank you very much for the opportunity to sharpen my scoring skills in the Excellence Assessor Scoring Calibration Online Training, based on the EFQM Model 2020. I needed this training to get more confidence with the scoring process. This training was very beneficial and important for me. It is worthy to mention that your professional support and teaching skills did really help me to understand the scoring process.

Thanks a lot for providing the Excellence Assessor Scoring Calibration Online Training, another enriching and insightful training opportunity for EFQM Assessors (Model 2020). The training helped me to further to develop my Assessor skills.