Swiss Quality

Overview Training

Process Benchmarking

Learning from the Best!

Lean Project Management / Quality Improvement Methods and Techniques

Successfully Execute Quality Improvement Activities

EFQM Internal Assessor Training (IAT) in Arabic

Organize a Self-Assessment - Assess an Organization - Give Recommendations - Become a Certified EFQM Internal Assessor

EFQM Leading the Excellence Journey Training in Arabic

Reach Higher Levels of Performance - Become an EFQM Certified Leader for Excellence

EFQM Leading the Excellence Journey Training

Reach Higher Levels of Performance - Become an EFQM Certified Leader for Excellence

EFQM Internal Assessor Training (IAT)

Organize a Self-Assessment - Assess an Organization - Give Recommendations - Become a Certified EFQM Internal Assessor

Quality Function Deployment (QFD)

From the Voice of Customer to Process Results! QFD is a "method wili to transform qualitative user demands into quantitative parameters, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process", as described by Dr. Yoji Akao, who originally developed QFD in Japan in 1966. QFD helps transform customer needs (the voice of the customer into engineering characteristics. In 1972 QFD was applied for the first time at Kobe-Shipyart of Mitsubishi Heavy Industries. Later it was first used at Rank Xerox and Ford. Today many organizations in the USA and in Europe are applying QFD.

EFQM Leaders for Excellence (L4E) Training

Reach Higher Levels of Performance - Become an EFQM Certified Leader for Excellence

Vision, Mission, Values, Strategy: Development, Deployment, and Review

Directions Everybody Understands and Follows!

Team Development Training

Build • Develop • Perform • Succeed

Lean Project Management / Quality Improvement Methods and Techniques

Team Member Analysis based on DISC Personality Profiling

Excellence Team Training - Developing High-Performance Teams

Risk Management based on EFQM Excellence Model and ISO 31000 (Certificate Training)

Introduce the Highest Standards in Risk Management to your Organization!

Lean Project Management / Quality Improvement Methods and Techniques in Arabic

Successfully Execute Quality Improvement Activities

  • The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.

    Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore
  • The EFQM Leaders for Excellence Training by ITQM gave me a very good understanding of TQM / Business Excellence.

    Mr. Jazi Al-Thobiti, Q.M.S. Supervisor, Bahri (National Shipping Company of Saudi Arabia), Riyadh, KSA
  • The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.

    Prof. Dr. Tönis Karkj, Vice Dean in Academic Affairs, Member of the Assessment Council, Tartu University, Tartu, Estonia