Swiss Quality

Critical Incident Reporting System (CIRS)

In many hospitals, errors, injuries, and damage to patients are not openly discussed and learned from. Causes of errors can be detected and removed through the development of an appropriate error prevention culture, through the creation of appropriate general conditions, and by installing a Critical Incident Reporting System (CIRS).

Training Goals • Understand types of errors, their effects, and their causes • Understand requirements for an error prevention culture • Understand the benefits of developing a Critical Incident Reporting System • Understand the basics of developing, implementing, and maintaining a Critical Incident Reporting System


Currently, this public training is not offered.
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  • The EFQM Leaders for Excellence Training by ITQM gave me a very good understanding of TQM / Business Excellence.

    Mr. Jazi Al-Thobiti, Q.M.S. Supervisor, Bahri (National Shipping Company of Saudi Arabia), Riyadh, KSA

  • The workshop was very well organized and conducted. The practical exercises were very interesting and helpful.

    Ms. Marwa Essawy, Biomedical Engineer, Dr. Erfan & Bagedo General Hospital, Jeddah, KSA

  • Through the EFQM European Assessor Training at ITQM I learned about an excellent method for not only talking about Excellence, but also doing it.

    Dr. Stephan Ralf Abdulrahman Vogel, Quality Coordinator, Centre for R&D, SAUDI ARAMCO , Dhahran, KSA