Swiss Quality

Vision, Mission, Values, Strategy: Development, Deployment, and Review

  • Understand the Process fodr Developing and Deploying Policy and Strategy
  • Lead People with clear policies and strategies
  • Create policies and strategies that provoke breakthrough thinking
  • Understand the Self-Assessment Process of Policy and Strategy (Case Study)


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  • The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

    Dr. Khamis Al Kulaibi, Direktor für Training, Institute of Public Administration (IPA), Muscat, OM

  • Durch das  EFQM European Assessor Training, durchgeführt von  ITQM, lernte ich über eine Excellenz Methode, nicht um über Excellence zu sprechen, sondern um Excellence auch anzuwenden.

    Dr. Stephan Ralf Abdulrahman Vogel, Quality Coordinator, Centre for R&D, SAUDI ARAMCO , Dhahran, KSA

  • Das EFQM Training war umfassend,  sehr interessant und beinhaltete viele praktische Beispiele.

    Ms. Ramona Ciocan, Business Excellence Manager, Wild Wadi Water Park, Jumeirah, Dubai, UAE