Swiss Quality

Vision, Mission, Values, Strategy: Development, Deployment, and Review

  • Understand the Process fodr Developing and Deploying Policy and Strategy
  • Lead People with clear policies and strategies
  • Create policies and strategies that provoke breakthrough thinking
  • Understand the Self-Assessment Process of Policy and Strategy (Case Study)


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  • The EFQM European Assessor Training was very well focused and we had lively discussions. All that hopefully paves the way for more quality oriented decisions.

    Ms. Heli Aru, Manager, Estonian Ministry of Education, Tallinn, Estonia

  • Der Workshop half mir, das EFQM Excellence Modell zu verstehen. Es gab mir das notwendige Wissen, um als EFQM European Assessor zu arbeiten.

    Mr. Indranil Roy Chowdhury, Quality Assurance Specialist, Dubai Properties, Dubai, UAE

  • Das EFQM Model ist ein sehr guter Leitplan in Richtung Exzelenz. Es war sein sehr gut durchgeführter Workshop!

    Dr. Nada Fida, Qualitätsmanager, Saudi Arabian Airlines, Jeddah, KSA