Swiss Quality

Vision, Mission, Values, Strategy: Development, Deployment, and Review

  • Understand the Process fodr Developing and Deploying Policy and Strategy
  • Lead People with clear policies and strategies
  • Create policies and strategies that provoke breakthrough thinking
  • Understand the Self-Assessment Process of Policy and Strategy (Case Study)


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  • The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

    Dr. Khamis Al Kulaibi, Direktor für Training, Institute of Public Administration (IPA), Muscat, OM

  • Der Workshop wurde sehr gut organisiert und durchgeführt. Die praktischen Übungen waren sehr interessant und hilfreich.

    Ms. Marwa Essawy, Biomedical Engineer, Dr. Erfan & Bagedo General Hospital, Jeddah, KSA

  • Das EFQM European Assessor Training wurde ausgezeichnet durchgeführt. Dr. Koller's profesionelle Kompetenz, seine methodische Vorgehensweise, wie auch sein persönliches und rhetorisches Verhalten war sehr gut.

    Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore