Swiss Quality

Unser Institut

The Institute for Total Quality Management (ITQM) offers high quality consulting and training for various industries as well as specialized courses for certain industries in

Excellence / Total Quality Management and Change Management

In all our consulting and training activities we have a strong focus on the transfer of practical know-how.

ITQM offers specific EFQM and other management trainings. Experieced, international accredited EFQM advisors/trainers/validators provide these trainings. We coach organizations on their way to excellence through all EFQM Levels of Excellence. All of the participants who complete our EFQM trainings receive the official EFQM certificates.

We customize in house trainigs to meet specific needs and expectatons of your organization. We even offer training in several language. Let us know what you need, and we will customize the training for you.

  • The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

    Dr. Khamis Al Kulaibi, Direktor für Training, Institute of Public Administration (IPA), Muscat, OM

  • Das Training wurde sehr gut durchgeführt. Es war ein sehr dynamisches Training mit einem sehr aktiven Erfahrungsaustausch unter den Teilnehmenden.

    Dr. Siret Rutiku, Head of the Office of Academic Affairs, Tartu University, Tartu, Estonia

  • "Allen Teilnehmenden von unserem College of Dentistry der King Saud University in Riyadh wie auch anderen Teilnehmenden von anderen Colleges und Ministerien hat das EFQM Foundation Training von ITQM sehr gefallen. Dieses Training hat mir, als Zertifizierter EFQM Assessor (Model 2013), geholfen, die Veränderungen am EFQM Excellence Modell zu verstehen. Im weiteren habe ich gelernt, wie ich das neue EFQM Modell in unserem College einführen kann. Am interessantesten fand ich die von Dr. Koller aufgezeigten, praktischen Beispiele von verschiedenen Industrien, wie auch von Universitäten und Gesundheitseinrichtungen. Dieses Training war ganz klar eine ausgezeichnete Möglichkeit, mein EFQM Excellence Know-how auf den neuesten Stand zu bringen."

    All participants from our College of Dentistry at King Saud University in Riyadh as well as from other colleges and ministries have enjoyed the EFQM Foundation Training by ITQM. As a Certified EFQM Assessor (Model 2013), this training will help me a lot to know about the model changes and and how to implement the new Excellence Model in my organization. The best part of the training were the real life examples from different industries as well as education and health care sectors, presented by Dr. Karl. This training was for me definitely a very good opportunity to update my EFQM Excellence know-how.

    Prof. Dr. M. Shoaib Ahmedani, Assistant Professor for Quality and Development, College of Dentistry, King Saud University, Riyadh, KSA