“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller
Knowlegde is a Key Ingredient of Quality.
Aguayo

We support organization in implementing and further developing the EFQM Excellence Model in their organization

For more then 25 years we have been International Accredited EFQM Advisor / Trainer / Validator. During this time we have trained more then 1000 people to become EFQM Assessors and EFQM Leaders for Excellence.

The EFQM Excellence Model

Used as a strategic evaluation tool, the EFQM Excellence Model 2025 offers a holistic view of the organization, highlighting its strenghts and areas for improvement. Used as a benchmarking tool, the Model will show how an organization compares to its competitors and other leading organizations. Used as a management tool, it will help set the performance and competency objectives of the organization.

The EFQM Excellence Model provides a holistic tool for assessing how effective you are in developing and delivering a stakeholder focused strategy. The four result areas focus on what's important to the four key stakeholder groups (Business, Customer, People, Society).

At its simplest level, the Model is a cause and effect diagram. If we want to achieve a different result, we need to change something we do within the organisation. The Model provides a framework for understanding which levers we need to pull in order to achieve the results we want. It helps us understand the role each part of our organisation needs to play in effectively implementing our strategy; whether that’s in an SME, a school or a global company.

And because what is considered excellent today will only be considered as adequate tomorrow, there is a continual improvement loop, feeding back the learning from the results achieved and using creativity and innovation to drive increased value for all the stakeholders.

Here you recveive your EFQM brochure!

Successfully attending the EFQM Training has helped me not only to realize the significance of change but to understand the importance of doing it right. The training days were very rich with information about how to lead the Excellence Journey of any organization. Dr. Koller delivered a very professional training. I am looking forward to applying my newly gained know-how in the workplace.
Mr. Hamed Al Battashi, Manager, Oman Specialized Nursing Institute, Muscat, OM
“I have attended the EFQM Foundation Training by ITQM. It was a very good experience, which I recommend to every person who intends to explore new ways of managerial thinking and to every organization that needs to increase the efficiency and the outcome of its organization. The training was supported with case studies, live examples and documents, which I can refer to and build on, to translate into my day to day work. I am looking forward to attend the EFQM Assessor Training by ITQM.”
Alain Mahrouk, Senior Operations Manager, Burj Al Hamam Restaurants Company, Riyadh, KSA
The EFQM Model gives you a holistic view of quality management. The workshop supports the striving for best practice."
Dr. Ruedi Singer, Executive Faculty Manager, Faculty of Science, University of Basel, Switzerland