Swiss Quality

We support organization in implementing and further developing the EFQM Excellence Model in their organization

For more then 16 years we have been International Accredited EFQM Advisor / Trainer / Validator. During this time we have trained more then 1000 people to become EFQM Assessors and EFQM Leaders for Excellence.
   

The EFQM Excellence Model

Used as a strategic evaluation tool, the EFQM Excellence Model offers a holistic view of the organization, highlighting its strenghts and areas for improvement. Used as a benchmarking tool, the Model will show how an organization compares to its competitors and other leading organizations. Used as a management tool, it will help set the performance and competency objectives of the organization.

The EFQM Excellence Model provides a holistic tool for assessing how effective you are in developing and delivering a stakeholder focused strategy. The four result areas focus on what's important to the four key stakeholder groups (Business, Customer, People, Society).

At its simplest level, the Model is a cause and effect diagram. If we want to achieve a different result, we need to change something we do within the organisation.  The Model provides a framework for understanding which levers we need to pull in order to achieve the results we want.  It helps us understand the role each part of our organisation needs to play in effectively implementing our strategy; whether that’s in an SME, a school or a global company.

And because what is considered excellent today will only be considered as adequate tomorrow, there is a continual improvement loop, feeding back the learning from the results achieved and using creativity and innovation to drive increased value for all the stakeholders.

EFQM Excellence Model - Fundamental Concepts

EFQM Excellence Model - Criteria

EFQM Excellence Model - RADAR Conzept

  • The EFQM European Assessor Training was very well focused and we had lively discussions. All that hopefully paves the way for more quality oriented decisions.

    Ms. Heli Aru, Manager, Estonian Ministry of Education, Tallinn, Estonia
  • In the EFQM Leaders for Excellence Training, conducted by ITQM, I realized that the EFQM Excellence Model is very helpful to support also Government organizations and institutions in Higher Education in their Striving for Excellence. The training was very  good and gave me also a new view about Excellence.

    Prof. Dr. Amal Fatani, Head of Women Sector, Ministry of Higher Education, Riyadh, KSA
  • The EFQM Leaders for Excellence (L4E) Training by ITQM helped me to expand my Excellence skills. I liked the expert discussions with Dr. Koller. The new skills learned I could transfer right away, successfully into my university.

    Prof. Dr. Vytautas Snieska, Chairman of the Quality Committee, Head of Economics and International Trade Department, Economics and Management Faculty, Kaunas University of Technology, Kaunas Lithuania