There is no substitute
for knowledge.
Walter E. Deming
“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller

EFQM Diagnostic Tool: RADAR

RADAR is the acronym that EFQM uses to describe the logic behind the diagnostic tool it has developed to help any organisation:
• Better manage its current way of working
• Diagnose its current strengths and opportunities for improvement.
At its highest level, the RADAR logic states that an organisation needs to:
• Determine the Results it is aiming to achieve as part of its strategy
• Have in place a number of Approaches that will deliver the required results, both now and in the future
• Deploy these approaxhes appropriately

Assess and Refine the deployed approaches to learn and improve.To help deliver a more robust analysis, the RADAR elements are broken down into a number of Attributes and with each Attribute there is an associated description that expands upon what is meant and what the organisation should be able to clearly demonstrate.

An individual or a team can use the RADAR logic at the Attribute level, in conjunction with the EFQM Model:
• to help identify where an organisation’s current strengths and opportunities for improvement exist
• to help an organisation describe its future in terms of the desired results and the necessary actions that need to be taken to achieve those desired results.

Successfully attending the EFQM Training has helped me not only to realize the significance of change but to understand the importance of doing it right. The training days were very rich with information about how to lead the Excellence Journey of any organization. Dr. Koller delivered a very professional training. I am looking forward to applying my newly gained know-how in the workplace.
Mr. Hamed Al Battashi, Manager, Oman Specialized Nursing Institute, Muscat, OM
The EFQM L4E Training was very informative and helpful. It enriched my knowledge of how to drive improvements at the working place using the EFQM Excellence Model for Self-Assessment. The discussion around the EFQM Excellence Model and practical exercises were very beneficial.
Dr. Huda Abu Hamdeh, Dean, Ibra Nursing Institute – Ministry of Health, Ibra, OM
I learned not only about the EFQM Model and the best practice standards, I also learned a lot from the practical examples of the trainer. He enriched the training with his vast experience in Business Excellence.
Dr. Sharifa Al Balushi, Head of Quality Assurance, Ministry of Higher Education, Muscat, OM