Swiss Quality

Consulting Services

Consulting and Coaching Services

  • Implementation of Excellence / Total Quality Management (TQM)
  • Coaching culture change
  • Development/implementation of vision, mission, strategies, and values
  • Strategic quality planning
  • Quality Policy Deployment
  • Business Process Improvement
  • Benchmarking
  • Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
  • Preparations / Application for National Quality Awards
  • EFQM Internal Assessor and EFQM Leaders for Excellence Training
  • Risk Management (based on EFQM Excellence Model and ISO 31000)
  • Coaching of Excellence / TQM Managers
  • Six Sigma / Lean Six Sigma Process Improvement
  • Lean Management
  • Development of Quality Indicators
  • Customer and Employee Surveys
  • Mobbing – Recognizing and Avoiding
  • Conflict management
  • Teamwork and Communication
  • Project Management
  • Lean Project Management
  • Business Process Management
  • Storyboarding
  • Quality Function Deployment (QFD)
  • Quality Improvement Methods and Tools
  • Personal Quality Improvement (PQI)
  • DISG®-Personality Model Application
  • Change Management
  • Integration of an ISO-Quality Management System into a TQM Concept
  • Conference Coaching (Open Space, AI, Future Conference, RTSC)

  • "I have attended the EFQM Foundation and EFQM Assessor Training (Model 2020) with the purpose of refreshing and increasing my knowledge as Certified EFQM Assessor. I really felt happy to have attended this training with Dr. Karl Koller from ITQM, with whom I had attended a few years ago the EFQM Internal Assessor Training, and the Risk Management Training (based on the EFQM Model). Dr. Karl delivers his trainings in an efficient way, where he mixes knowledge with his experience in the area of Excellence. He also gives full opportunity for participants to interact effectively during the training. That helps participants to gain more knowledge, more good practices, and examples in Excellence to become competent Leaders for Excellence in their organizations. I thank Dr. Karl for his support and generosity."

     

    Besheit Almatrafi Besheit Almatrafi, Deputy General Manager, Zamzam Charity for Voluntary Health Services. Makkah Region, KSA

  • The EFQM L4E Training by ITQM was a great learning experience for me. Every line manager should attend this training!

    Mr. Tayseer Joudi, Operations Manager, Saudi Oger Ltd., Riyadh, KSA

  • The EFQM L4E Training was very informative and helpful. It enriched my knowledge of how to drive improvements at the working place using the EFQM Excellence Model for Self-Assessment. The discussion around the EFQM Excellence Model and practical exercises were very beneficial.

    Dr. Huda Abu Hamdeh, Dean, Ibra Nursing Institute – Ministry of Health, Ibra, OM