Swiss Quality

Consulting Services

Consulting and Coaching Services

  • Implementation of Excellence / Total Quality Management (TQM)
  • Coaching culture change
  • Development/implementation of vision, mission, strategies, and values
  • Strategic quality planning
  • Quality Policy Deployment
  • Business Process Improvement
  • Benchmarking
  • Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
  • Preparations / Application for National Quality Awards
  • EFQM Internal Assessor and EFQM Leaders for Excellence Training
  • Risk Management (based on EFQM Excellence Model and ISO 31000)
  • Coaching of Excellence / TQM Managers
  • Six Sigma / Lean Six Sigma Process Improvement
  • Lean Management
  • Development of Quality Indicators
  • Customer and Employee Surveys
  • Mobbing – Recognizing and Avoiding
  • Conflict management
  • Teamwork and Communication
  • Project Management
  • Lean Project Management
  • Business Process Management
  • Storyboarding
  • Quality Function Deployment (QFD)
  • Quality Improvement Methods and Tools
  • Personal Quality Improvement (PQI)
  • DISG®-Personality Model Application
  • Change Management
  • Integration of an ISO-Quality Management System into a TQM Concept
  • Conference Coaching (Open Space, AI, Future Conference, RTSC)

  • I learned not only about the EFQM Model and the best practice standards, I also learned a lot from the practical examples of the trainer. He enriched the training with his vast experience in Business Excellence.

    Dr. Sharifa Al Balushi, Head of Quality Assurance, Ministry of Higher Education, Muscat, OM

  • The EFQM Leaders for Excellence Training by ITQM gave me a very good understanding of TQM / Business Excellence.

    Mr. Jazi Al-Thobiti, Q.M.S. Supervisor, Bahri (National Shipping Company of Saudi Arabia), Riyadh, KSA

  • The EFQM Leaders for Excellence Training gave me a new view about Quality. I learned about a holistic Excellence Framework that helps organizations to develop towards Excellence. I wish more of our leaders would know about the EFQM Excellence Model. Developing our organizations towards Excellence would be very beneficial for our customers, our organizations, and our country.

    Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM