Success is when preparation
meets opportunity.
Make a difference: Everyone who's taken a shower has an idea. It's the person who gets out
of the shower, dries off and does something about it who makes a difference.
Nolan Bushnell

Consulting Services

Consulting and Coaching Services

Implementation of Excellence / Total Quality Management (TQM)
Coaching culture change
Development/implementation of vision, mission, strategies, and values
Strategic quality planning
Quality Policy Deployment
Business Process Improvement
Benchmarking
Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
Preparations / Application for National Quality Awards
EFQM Internal Assessor and EFQM Leaders for Excellence Training
Risk Management (based on EFQM Excellence Model and ISO 31000)
Coaching of Excellence / TQM Managers
Six Sigma / Lean Six Sigma Process Improvement
Lean Management
Development of Quality Indicators
Customer and Employee Surveys
Mobbing – Recognizing and Avoiding
Conflict management
Teamwork and Communication
Project Management
Lean Project Management
Business Process Management
Storyboarding
Quality Function Deployment (QFD)
Quality Improvement Methods and Tools
Personal Quality Improvement (PQI)
DISG®-Personality Model Application
Change Management
Integration of an ISO-Quality Management System into a TQM Concept
Conference Coaching (Open Space, AI, Future Conference, RTSC)

The Document Management System Training by ITQM was very informative, practical, and well organized. The training will help me to further develop the DMS in our hospital. I also liked very much the various team exercises. The trainers were very successful in creating a very stimulating learning environment.
Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM
In the EFQM Leaders for Excellence Training I could further develop my know-how in Excellence. This training should be attended not only by Quality Management Specialists but also by Rectors, Vice-Rectors, Deans/Vice-Deans, and Line Managers of Universities and Colleges. The training provides them with a roadmap to Excellence.
Mr. Mallwy Alawadh, Quality and Development Coordinator, Abha College of Technology, Abha, KSA
The EFQM L4E and the LPM-QIMT Training gave me know-how and skills not only about what to change but also how to change.
Prof. Dr. Omar Awadh Al-Rawas, Dean, College of Medicine and Health Sciences, Sultan Qaboos University, Muscat, OM