“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller
We cannot direct the wind,
but we can adjust the sails.

Consulting Services

Consulting and Coaching Services

Implementation of Excellence / Total Quality Management (TQM)
Coaching culture change
Development/implementation of vision, mission, strategies, and values
Strategic quality planning
Quality Policy Deployment
Business Process Improvement
Benchmarking
Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
Preparations / Application for National Quality Awards
EFE Assesor Training
Risk Management (based on EFQM Excellence Model and ISO 31000)
Coaching of Excellence / TQM Managers
Six Sigma / Lean Six Sigma Process Improvement
Lean Management
Development of Quality Indicators
Customer and Employee Surveys
Mobbing – Recognizing and Avoiding
Conflict management
Teamwork and Communication
Project Management
Lean Project Management
Business Process Management
Storyboarding
Quality Function Deployment (QFD)
Quality Improvement Methods and Tools
Personal Quality Improvement (PQI)
DISG®-Personality Model Application
Change Management
Integration of an ISO-Quality Management System into a TQM Concept
Conference Coaching (Open Space, AI, Future Conference, RTSC)

The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.
Dr. Heli Mattisen, Director, Estonian Higher Education Quality Agency, Tallinn, Estonia
The EFQM L4E Training was very informative and helpful. It enriched my knowledge of how to drive improvements at the working place using the EFQM Excellence Model for Self-Assessment. The discussion around the EFQM Excellence Model and practical exercises were very beneficial.
Dr. Huda Abu Hamdeh, Dean, Ibra Nursing Institute – Ministry of Health, Ibra, OM
“I have attended the EFQM Foundation Training by ITQM. It was a very good experience, which I recommend to every person who intends to explore new ways of managerial thinking and to every organization that needs to increase the efficiency and the outcome of its organization. The training was supported with case studies, live examples and documents, which I can refer to and build on, to translate into my day to day work. I am looking forward to attend the EFQM Assessor Training by ITQM.”
Alain Mahrouk, Senior Operations Manager, Burj Al Hamam Restaurants Company, Riyadh, KSA