Swiss Quality

Consulting Services

Consulting and Coaching Services

  • Implementation of Excellence / Total Quality Management (TQM)
  • Coaching culture change
  • Development/implementation of vision, mission, strategies, and values
  • Strategic quality planning
  • Quality Policy Deployment
  • Business Process Improvement
  • Benchmarking
  • Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
  • Preparations / Application for National Quality Awards
  • EFQM Internal Assessor and EFQM Leaders for Excellence Training
  • Risk Management (based on EFQM Excellence Model and ISO 31000)
  • Coaching of Excellence / TQM Managers
  • Six Sigma / Lean Six Sigma Process Improvement
  • Lean Management
  • Development of Quality Indicators
  • Customer and Employee Surveys
  • Mobbing – Recognizing and Avoiding
  • Conflict management
  • Teamwork and Communication
  • Project Management
  • Lean Project Management
  • Business Process Management
  • Storyboarding
  • Quality Function Deployment (QFD)
  • Quality Improvement Methods and Tools
  • Personal Quality Improvement (PQI)
  • DISG®-Personality Model Application
  • Change Management
  • Integration of an ISO-Quality Management System into a TQM Concept
  • Conference Coaching (Open Space, AI, Future Conference, RTSC)
  • The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.

    Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore
  • The EFQM Training conducted by ITQM was a great workshop, one of a kind!

    Dr. Walid Sadig, Former Vice Dean for Quality and Development, College of Dentistry, King Saud University, Riyadh, KSA
  • The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.

    Prof. Dr. Tönis Karkj, Vice Dean in Academic Affairs, Member of the Assessment Council, Tartu University, Tartu, Estonia