Quality is never an accident; it's always the result of high intention, sincere effort,
intelligent direction and skillful execution; it represents the wise choice of many alternatives.
John Ruskin
Knowlegde is a Key Ingredient of Quality.
Aguayo

Consulting Services

Consulting and Coaching Services

Implementation of Excellence / Total Quality Management (TQM)
Coaching culture change
Development/implementation of vision, mission, strategies, and values
Strategic quality planning
Quality Policy Deployment
Business Process Improvement
Benchmarking
Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
Preparations / Application for National Quality Awards
EFQM Internal Assessor and EFQM Leaders for Excellence Training
Risk Management (based on EFQM Excellence Model and ISO 31000)
Coaching of Excellence / TQM Managers
Six Sigma / Lean Six Sigma Process Improvement
Lean Management
Development of Quality Indicators
Customer and Employee Surveys
Mobbing – Recognizing and Avoiding
Conflict management
Teamwork and Communication
Project Management
Lean Project Management
Business Process Management
Storyboarding
Quality Function Deployment (QFD)
Quality Improvement Methods and Tools
Personal Quality Improvement (PQI)
DISG®-Personality Model Application
Change Management
Integration of an ISO-Quality Management System into a TQM Concept
Conference Coaching (Open Space, AI, Future Conference, RTSC)

The EFQM Leaders for Excellence Training gave me a new view about Quality. I learned about a holistic Excellence Framework that helps organizations to develop towards Excellence. I wish more of our leaders would know about the EFQM Excellence Model. Developing our organizations towards Excellence would be very beneficial for our customers, our organizations, and our country.
Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM
The workshop coach was very successful in explaining us in a simple and efficient way all the quality management improvement tools and techniques.
Dr. Sahar Al Zain, BDS, MSc, Associate Professor and Consultant, College of Dentistry, King Saud University, Riyadh, KSA
I would strongly recommend the EFQM Training to any company desiring to achieve Excellence in their business. The workshop from ITQM was well conducted and was successful in achieving its objectives.
Dr. Ahmed Suheel, CEO, Arabian Farms Dev. Co, Dubai, UAE