Swiss Quality

Consulting Services

Consulting and Coaching Services

  • Implementation of Excellence / Total Quality Management (TQM)
  • Coaching culture change
  • Development/implementation of vision, mission, strategies, and values
  • Strategic quality planning
  • Quality Policy Deployment
  • Business Process Improvement
  • Benchmarking
  • Self Assessment according to the EFQM Excellence Model and Malcolm Baldrige National Quality Award
  • Preparations / Application for National Quality Awards
  • EFQM Internal Assessor and EFQM Leaders for Excellence Training
  • Risk Management (based on EFQM Excellence Model and ISO 31000)
  • Coaching of Excellence / TQM Managers
  • Six Sigma / Lean Six Sigma Process Improvement
  • Lean Management
  • Development of Quality Indicators
  • Customer and Employee Surveys
  • Mobbing – Recognizing and Avoiding
  • Conflict management
  • Teamwork and Communication
  • Project Management
  • Lean Project Management
  • Business Process Management
  • Storyboarding
  • Quality Function Deployment (QFD)
  • Quality Improvement Methods and Tools
  • Personal Quality Improvement (PQI)
  • DISG®-Personality Model Application
  • Change Management
  • Integration of an ISO-Quality Management System into a TQM Concept
  • Conference Coaching (Open Space, AI, Future Conference, RTSC)

  • The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller from the Swiss Institute for Total Quality Management (ITQM).

    Mr. Khalid A-Wahaib, Quality Manager, Ministry of Education, Muscat, OM

  • I liked the workshop very much. The training gave me new insights to move our organization towards Excellence.

    Mr. Abdulmajeed Albatati, Director for TQM, Jeddah Municipality, Jeddah, KSA

  • "All participants from our College of Dentistry at King Saud University in Riyadh as well as from other colleges and ministries have enjoyed the EFQM Foundation Training by ITQM. As a Certified EFQM Assessor (Model 2013), this training will help me a lot to know about the model changes and and how to implement the new Excellence Model in my organization. The best part of the training were the real life examples from different industries as well as education and health care sectors, presented by Dr. Karl. This training was for me definitely a very good opportunity to update my EFQM Excellence know-how."

    Prof. Dr. M. Shoaib Ahmedani, Assistant Professor for Quality and Development, College of Dentistry, King Saud University, Riyadh, KSA