Swiss Quality

MBNQA Documents

In the following table you will find the Application Report of organizations who won the Malcolm Baldrige National Quality Award (MBNQA).

Document Name Year Document Type
MBNAQ_Winner 1999_Ritz Carlton_Application Report 1991 PDF / 144KB
MBNAQ_Winner 2001_KARLEE_Application Report 2001 PDF / 155KB
MBNAQ_Winner 2001_Pearl River_Application Report 2001 PDF / 718KB
MBNAQ_Winner 2001_University of Wisconsin-Stout_Application Report 2001 PDF / 1.5MB
MBNAQ_Winner 2002_MotorolaCGISS_Application Report 2002 PDF / 1MB
MBNAQ_Winner 2003_Boeing Aerospace_Application Report 2003 PDF / 773KB
MBNAQ_Winner 2005_DynMcDermott_Application Report 2005 PDF / 3.9MB
MBNAQ_Winner 2005_Richland College_Application Report 2005 PDF / 6.8MB
MBNAQ_Winner 2008_Cargill Corn Milling_Application Report 2008 PDF / 4.7MB
  • Thank you very much for the opportunity to sharpen my scoring skills in the Excellence Assessor Scoring Calibration Online Training, based on the EFQM Model 2020. I needed this training to get more confidence with the scoring process. This training was very beneficial and important for me. It is worthy to mention that your professional support and teaching skills did really help me to understand the scoring process.

    Ms. Mona Ali, Manager, Doha, QA
  • I strongly recommend the EFQM Training, conducted by the Institute for Total Quality Management. The training was very informative, solid, and showed the road to Excellence.

    Dr. Ziad Salameh, D.D.S., D.E.S.P., Researcher and Specialist in Prosthodontics, King Saud University, Riyadh, KSA
  • The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.

    Prof. Dr. Tönis Karkj, Vice Dean in Academic Affairs, Member of the Assessment Council, Tartu University, Tartu, Estonia