Swiss Quality

MBNQA Documents

In the following table you will find the Application Report of organizations who won the Malcolm Baldrige National Quality Award (MBNQA).

Document Name Year Document Type
MBNAQ_Winner 1999_Ritz Carlton_Application Report 1991 PDF / 144KB
MBNAQ_Winner 2001_KARLEE_Application Report 2001 PDF / 155KB
MBNAQ_Winner 2001_Pearl River_Application Report 2001 PDF / 718KB
MBNAQ_Winner 2001_University of Wisconsin-Stout_Application Report 2001 PDF / 1.5MB
MBNAQ_Winner 2002_MotorolaCGISS_Application Report 2002 PDF / 1MB
MBNAQ_Winner 2003_Boeing Aerospace_Application Report 2003 PDF / 773KB
MBNAQ_Winner 2005_DynMcDermott_Application Report 2005 PDF / 3.9MB
MBNAQ_Winner 2005_Richland College_Application Report 2005 PDF / 6.8MB
MBNAQ_Winner 2008_Cargill Corn Milling_Application Report 2008 PDF / 4.7MB

  • The EFQM Leaders for Excellence Training gave me a new view about Quality. I learned about a holistic Excellence Framework that helps organizations to develop towards Excellence. I wish more of our leaders would know about the EFQM Excellence Model. Developing our organizations towards Excellence would be very beneficial for our customers, our organizations, and our country.

    Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM

  • The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.

    Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore

  • The workshop gave me a very good understanding about Excellence in Education. I liked to work with the case study. This was one of the best trainings I have participated during the last years.

    Prof. Dr. Jakob Kübarsepp, Vice-Rector of Academic Affairs, Tallinn University of Technology, Tallinn, Estonia