Swiss Quality

MBNQA Documents

In the following table you will find the Application Report of organizations who won the Malcolm Baldrige National Quality Award (MBNQA).

Document Name Year Document Type
MBNAQ_Winner 1999_Ritz Carlton_Application Report 1991 PDF / 144KB
MBNAQ_Winner 2001_KARLEE_Application Report 2001 PDF / 155KB
MBNAQ_Winner 2001_Pearl River_Application Report 2001 PDF / 718KB
MBNAQ_Winner 2001_University of Wisconsin-Stout_Application Report 2001 PDF / 1.5MB
MBNAQ_Winner 2002_MotorolaCGISS_Application Report 2002 PDF / 1MB
MBNAQ_Winner 2003_Boeing Aerospace_Application Report 2003 PDF / 773KB
MBNAQ_Winner 2005_DynMcDermott_Application Report 2005 PDF / 3.9MB
MBNAQ_Winner 2005_Richland College_Application Report 2005 PDF / 6.8MB
MBNAQ_Winner 2008_Cargill Corn Milling_Application Report 2008 PDF / 4.7MB

  • The EFQM Model gives you a holistic view of quality management. The workshop supports the striving for best practice."

    Dr. Ruedi Singer, Executive Faculty Manager, Faculty of Science, University of Basel, Switzerland

  • The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.

    Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore

  • The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

    Dr. Khamis Al Kulaibi, Director for Training, Institute of Public Administration (IPA), Muscat, OM