Tell me and I forget. Show me and I remember.
Involve me and I understand.
Confucius
Quality is never an accident; it's always the result of high intention, sincere effort,
intelligent direction and skillful execution; it represents the wise choice of many alternatives.
John Ruskin

MBNQA Documents

In the following table you will find the Application Report of organizations who won the Malcolm Baldrige National Quality Award (MBNQA).

Document Name	Year	Document Type
MBNAQ_Winner 1999_Ritz Carlton_Application Report	1991	PDF / 144KB
MBNAQ_Winner 2001_KARLEE_Application Report	2001	PDF / 155KB
MBNAQ_Winner 2001_Pearl River_Application Report	2001	PDF / 718KB
MBNAQ_Winner 2001_University of Wisconsin-Stout_Application Report	2001	PDF / 1.5MB
MBNAQ_Winner 2002_MotorolaCGISS_Application Report	2002	PDF / 1MB
MBNAQ_Winner 2003_Boeing Aerospace_Application Report	2003	PDF / 773KB
MBNAQ_Winner 2005_DynMcDermott_Application Report	2005	PDF / 3.9MB
MBNAQ_Winner 2005_Richland College_Application Report	2005	PDF / 6.8MB
MBNAQ_Winner 2008_Cargill Corn Milling_Application Report	2008	PDF / 4.7MB

Through the EFQM European Assessor Training at ITQM I learned about an excellent method for not only talking about Excellence, but also doing it.
Dr. Stephan Ralf Abdulrahman Vogel, Quality Coordinator, Centre for R&D, SAUDI ARAMCO , Dhahran, KSA
I strongly recommend the EFQM Training, conducted by the Institute for Total Quality Management. The training was very informative, solid, and showed the road to Excellence.
Dr. Ziad Salameh, D.D.S., D.E.S.P., Researcher and Specialist in Prosthodontics, King Saud University, Riyadh, KSA
The Document Management System Training by ITQM was very informative, practical, and well organized. The training will help me to further develop the DMS in our hospital. I also liked very much the various team exercises. The trainers were very successful in creating a very stimulating learning environment.
Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM