“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller
The purest form of insanity is to leave everything as it is
and at the same time to hope that things will change.
Albert Einstein (1879-1955)

MBNQA Documents

In the following table you will find the Application Report of organizations who won the Malcolm Baldrige National Quality Award (MBNQA).

Document Name	Year	Document Type
MBNAQ_Winner 1999_Ritz Carlton_Application Report	1991	PDF / 144KB
MBNAQ_Winner 2001_KARLEE_Application Report	2001	PDF / 155KB
MBNAQ_Winner 2001_Pearl River_Application Report	2001	PDF / 718KB
MBNAQ_Winner 2001_University of Wisconsin-Stout_Application Report	2001	PDF / 1.5MB
MBNAQ_Winner 2002_MotorolaCGISS_Application Report	2002	PDF / 1MB
MBNAQ_Winner 2003_Boeing Aerospace_Application Report	2003	PDF / 773KB
MBNAQ_Winner 2005_DynMcDermott_Application Report	2005	PDF / 3.9MB
MBNAQ_Winner 2005_Richland College_Application Report	2005	PDF / 6.8MB
MBNAQ_Winner 2008_Cargill Corn Milling_Application Report	2008	PDF / 4.7MB

The EFQM Model is a very good roadmap to Excellence. It was a very well conducted workshop!
Dr. Nada Fida, Quality Manager, Saudi Arabian Airlines, Jeddah, KSA
Successfully attending the EFQM Training has helped me not only to realize the significance of change but to understand the importance of doing it right. The training days were very rich with information about how to lead the Excellence Journey of any organization. Dr. Koller delivered a very professional training. I am looking forward to applying my newly gained know-how in the workplace.
Mr. Hamed Al Battashi, Manager, Oman Specialized Nursing Institute, Muscat, OM
“I have attended the EFQM Foundation Training by ITQM. It was a very good experience, which I recommend to every person who intends to explore new ways of managerial thinking and to every organization that needs to increase the efficiency and the outcome of its organization. The training was supported with case studies, live examples and documents, which I can refer to and build on, to translate into my day to day work. I am looking forward to attend the EFQM Assessor Training by ITQM.”
Alain Mahrouk, Senior Operations Manager, Burj Al Hamam Restaurants Company, Riyadh, KSA