There is no substitute
for knowledge.
Walter E. Deming
“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller

MBNQA Documents

In the following table you will find the Application Report of organizations who won the Malcolm Baldrige National Quality Award (MBNQA).

Document Name	Year	Document Type
MBNAQ_Winner 1999_Ritz Carlton_Application Report	1991	PDF / 144KB
MBNAQ_Winner 2001_KARLEE_Application Report	2001	PDF / 155KB
MBNAQ_Winner 2001_Pearl River_Application Report	2001	PDF / 718KB
MBNAQ_Winner 2001_University of Wisconsin-Stout_Application Report	2001	PDF / 1.5MB
MBNAQ_Winner 2002_MotorolaCGISS_Application Report	2002	PDF / 1MB
MBNAQ_Winner 2003_Boeing Aerospace_Application Report	2003	PDF / 773KB
MBNAQ_Winner 2005_DynMcDermott_Application Report	2005	PDF / 3.9MB
MBNAQ_Winner 2005_Richland College_Application Report	2005	PDF / 6.8MB
MBNAQ_Winner 2008_Cargill Corn Milling_Application Report	2008	PDF / 4.7MB

The workshop was very informative and rich in practice. The workshop coach was very professional.
Mr. Ala´ Naeem Owaidah, BEX Manager, Islamic Development Bank, Jeddah, KSA
The ITQM workshop was very helpful for me to support my company towards Excellence.
Mr. Humayan Jawaid, Quality Manager, Abu Dhabi Company for Onshore Oil Operations, Abu Dhabi, UAE
In the EFQM Leaders for Excellence Training, conducted by ITQM, I realized that the EFQM Excellence Model is very helpful to support also Government organizations and institutions in Higher Education in their Striving for Excellence. The training was very good and gave me also a new view about Excellence.
Prof. Dr. Amal Fatani, Head of Women Sector, Ministry of Higher Education, Riyadh, KSA