Questions for your organization

Customer Focus

• Do you know your customers and the expectations they have regarding your products and services?
• Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
• How do you deal with customer feedback? Do you have clearly defined and known processes for it?
• Is your organisation able to delight its customers?

Process Focus

• Are your key business processes well defined? Are they measured regularly?
• Are current processes reviewed regularly and improved if necessary?
• Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

• Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
• Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

• In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.