Swiss Quality

Questions for your organization

Customer Focus

  • Do you know your customers and the expectations they have regarding your products and services?
  • Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
  • How do you deal with customer feedback? Do you have clearly defined and known processes for it?
  • Is your organisation able to delight its customers?

Process Focus

  • Are your key business processes well defined? Are they measured regularly?
  • Are current processes reviewed regularly and improved if necessary?
  • Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

  • Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
  • Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

  • In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.

  • Thank you very much for the opportunity to sharpen my scoring skills in the Excellence Assessor Scoring Calibration Online Training, based on the EFQM Model 2020. I needed this training to get more confidence with the scoring process. This training was very beneficial and important for me. It is worthy to mention that your professional support and teaching skills did really help me to understand the scoring process.

    Ms. Mona Ali, Manager, Doha, QA

  • In the EFQM Leaders for Excellence Training I could further develop my know-how in Excellence. This training should be attended not only by Quality Management Specialists but also by Rectors, Vice-Rectors, Deans/Vice-Deans, and Line Managers of Universities and Colleges. The training provides them with a roadmap to Excellence.

    Mr. Mallwy Alawadh, Quality and Development Coordinator, Abha College of Technology, Abha, KSA

  • The EFQM L4E Training was an insightful and beneficial two-day-course which gave me an overview of the EFQM Model and the Fundamental Concepts of Excellence. I recommend this course to individuals who are new to the EFQM Model and also to individuals who already have some background in Excellence but want to refresh and expand their Excellence know-how. It is beneficial for all management staff, regardless of their field of work, as Excellence is a key component for high performance.

    Mr. Mohammad Abdulrazaq Alawadhi, Global Quality Manager, Drydocks World, Dubai, UAE