Knowlegde is a Key Ingredient of Quality.
Aguayo
“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller

Questions for your organization

Customer Focus

Do you know your customers and the expectations they have regarding your products and services?
Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
How do you deal with customer feedback? Do you have clearly defined and known processes for it?
Is your organisation able to delight its customers?

Process Focus

Are your key business processes well defined? Are they measured regularly?
Are current processes reviewed regularly and improved if necessary?
Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.

The EFQM L4E Training by ITQM was a great learning experience for me. Every line manager should attend this training!
Mr. Tayseer Joudi, Operations Manager, Saudi Oger Ltd., Riyadh, KSA
The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller from the Swiss Institute for Total Quality Management (ITQM).
Mr. Khalid A-Wahaib, Quality Manager, Ministry of Education, Muscat, OM
The EFQM L4E and the LPM-QIMT Training gave me know-how and skills not only about what to change but also how to change.
Prof. Dr. Omar Awadh Al-Rawas, Dean, College of Medicine and Health Sciences, Sultan Qaboos University, Muscat, OM