Swiss Quality

Questions for your organization

Customer Focus

  • Do you know your customers and the expectations they have regarding your products and services?
  • Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
  • How do you deal with customer feedback? Do you have clearly defined and known processes for it?
  • Is your organisation able to delight its customers?

Process Focus

  • Are your key business processes well defined? Are they measured regularly?
  • Are current processes reviewed regularly and improved if necessary?
  • Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

  • Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
  • Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

  • In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.

  • "All participants from our College of Dentistry at King Saud University in Riyadh as well as from other colleges and ministries have enjoyed the EFQM Foundation Training by ITQM. As a Certified EFQM Assessor (Model 2013), this training will help me a lot to know about the model changes and and how to implement the new Excellence Model in my organization. The best part of the training were the real life examples from different industries as well as education and health care sectors, presented by Dr. Karl. This training was for me definitely a very good opportunity to update my EFQM Excellence know-how."

    Prof. Dr. M. Shoaib Ahmedani, Assistant Professor for Quality and Development, College of Dentistry, King Saud University, Riyadh, KSA

  • The workshop was very well organized and conducted. The practical exercises were very interesting and helpful.

    Ms. Marwa Essawy, Biomedical Engineer, Dr. Erfan & Bagedo General Hospital, Jeddah, KSA

  • Successfully attending the EFQM Training has helped me not only to realize the significance of change but to understand the importance of doing it right. The training days were very rich with information about how to lead the Excellence Journey of any organization. Dr. Koller delivered a very professional training. I am looking forward to applying my newly gained know-how in the workplace.

    Mr. Hamed Al Battashi, Manager, Oman Specialized Nursing Institute, Muscat, OM