“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller
Training turns good intentions
into good results
Berry

Questions for your organization

Customer Focus

Do you know your customers and the expectations they have regarding your products and services?
Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
How do you deal with customer feedback? Do you have clearly defined and known processes for it?
Is your organisation able to delight its customers?

Process Focus

Are your key business processes well defined? Are they measured regularly?
Are current processes reviewed regularly and improved if necessary?
Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.

I strongly recommend the EFQM Training, conducted by the Institute for Total Quality Management. The training was very informative, solid, and showed the road to Excellence.
Dr. Ziad Salameh, D.D.S., D.E.S.P., Researcher and Specialist in Prosthodontics, King Saud University, Riyadh, KSA
The Document Management System (DMS) Training was very interesting, enjoyable and informative. I am expecting that this training will help on driving improvement at my work area. The training was well organized and conducted by the coach, his way of explaining and managing were very interesting and clear. I recommend such type of training for quality professionals who are dealing with documentation management issues.
Mr. Adil Saif Al-Shidi, Quality Management Spezialist, Directorate General of Quality Assurance Center; Ministry of Health, Muscat, OM
The ITQM workshop was very helpful for me to support my company towards Excellence.
Mr. Humayan Jawaid, Quality Manager, Abu Dhabi Company for Onshore Oil Operations, Abu Dhabi, UAE