Knowlegde is a Key Ingredient of Quality.
Aguayo
“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller

Questions for your organization

Customer Focus

Do you know your customers and the expectations they have regarding your products and services?
Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
How do you deal with customer feedback? Do you have clearly defined and known processes for it?
Is your organisation able to delight its customers?

Process Focus

Are your key business processes well defined? Are they measured regularly?
Are current processes reviewed regularly and improved if necessary?
Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.

I would strongly recommend the EFQM Training to any company desiring to achieve Excellence in their business. The workshop from ITQM was well conducted and was successful in achieving its objectives.
Dr. Ahmed Suheel, CEO, Arabian Farms Dev. Co, Dubai, UAE
I liked very much the practical approach in the workshop. The team exercises helped me strengthen my newly acquired knowledge.
Mr. Muhammad Azmi Dhabban, Center Manager, Program G.M., Jeddah Municipality, Jeddah, KSA
The EFQM Leaders for Excellence (L4E) Training by ITQM helped me to expand my Excellence skills. I liked the expert discussions with Dr. Koller. The new skills learned I could transfer right away, successfully into my university.
Prof. Dr. Vytautas Snieska, Chairman of the Quality Committee, Head of Economics and International Trade Department, Economics and Management Faculty, Kaunas University of Technology, Kaunas Lithuania