Quality is never an accident; it's always the result of high intention, sincere effort,
intelligent direction and skillful execution; it represents the wise choice of many alternatives.
John Ruskin
The purest form of insanity is to leave everything as it is
and at the same time to hope that things will change.
Albert Einstein (1879-1955)

Questions for your organization

Customer Focus

Do you know your customers and the expectations they have regarding your products and services?
Do you measure customer satisfaction on a regular basis? Do you transfer the results into clearly defined actions?
How do you deal with customer feedback? Do you have clearly defined and known processes for it?
Is your organisation able to delight its customers?

Process Focus

Are your key business processes well defined? Are they measured regularly?
Are current processes reviewed regularly and improved if necessary?
Are potential problems approached and eliminated in a proactive and systematic way?

Employee Focus

Does your organization want to have motivated and competent employees? What is your organization doing to achieve this?
Is TQM understood by your organization as a fundamental part of the organizational culture?

Results Focus

In your organization, is financial and qualitative data analyzed to assess levels of achievement?

ITQM will help you answer all these questions and more. After consulting with ITQM you will be able to answer these questions for yourself.

Through the EFQM European Assessor Training at ITQM I learned about an excellent method for not only talking about Excellence, but also doing it.
Dr. Stephan Ralf Abdulrahman Vogel, Quality Coordinator, Centre for R&D, SAUDI ARAMCO , Dhahran, KSA
The EFQM Training conducted by ITQM was a great workshop, one of a kind!
Dr. Walid Sadig, Former Vice Dean for Quality and Development, College of Dentistry, King Saud University, Riyadh, KSA
The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.
Dr. Heli Mattisen, Director, Estonian Higher Education Quality Agency, Tallinn, Estonia