The purest form of insanity is to leave everything as it is
and at the same time to hope that things will change.
Albert Einstein (1879-1955)
Knowlegde is a Key Ingredient of Quality.
Aguayo

Quality Improvement Tools

The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.
Dr. Heli Mattisen, Director, Estonian Higher Education Quality Agency, Tallinn, Estonia
In the EFQM Leaders for Excellence Training, conducted by ITQM, I realized that the EFQM Excellence Model is very helpful to support also Government organizations and institutions in Higher Education in their Striving for Excellence. The training was very good and gave me also a new view about Excellence.
Prof. Dr. Amal Fatani, Head of Women Sector, Ministry of Higher Education, Riyadh, KSA
The training was very well conducted. It was a very lively workshop with generous sharing of experience among all participants.
Dr. Siret Rutiku, Head of the Office of Academic Affairs, Tartu University, Tartu, Estonia