Make a difference: Everyone who's taken a shower has an idea. It's the person who gets out
of the shower, dries off and does something about it who makes a difference.
Nolan Bushnell
Tell me and I forget. Show me and I remember.
Involve me and I understand.
Confucius

Quality Improvement Tools

The training was very well conducted. It was a very lively workshop with generous sharing of experience among all participants.
Dr. Siret Rutiku, Head of the Office of Academic Affairs, Tartu University, Tartu, Estonia
The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.
Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore
The workshop was very informative and rich in practice. The workshop coach was very professional.
Mr. Ala´ Naeem Owaidah, BEX Manager, Islamic Development Bank, Jeddah, KSA