“Many organizations apply methods and techniques of the day before yesterday,
have organizational structures of yesterday, follow strategies for the day after tomorrow, developed by people that grew up in cultures of the day before yesterday and that will not be with the organization anymore after tomorrow.“
Dr. Karl J. Koller
The purest form of insanity is to leave everything as it is
and at the same time to hope that things will change.
Albert Einstein (1879-1955)

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The EFQM Leaders for Excellence Training conducted by ITQM was very interesting and added great value to me. I liked also very much the best practice examples presented by Dr. Karl J. Koller.
Mr. Abdulaziz A. Almahboob, Head of TQM Department, Assessor for the King Abdulaziz Quality Award, Eastern Province Directorate, Ministry of Education, Dammam, KSA
The EFQM Leaders for Excellence Training by ITQM gave me a very good understanding of TQM / Business Excellence.
Mr. Jazi Al-Thobiti, Q.M.S. Supervisor, Bahri (National Shipping Company of Saudi Arabia), Riyadh, KSA
The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.
Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore