QM / Excellence Articles
|Document Name||Document Type|
|Ministry of Higher Education of Oman receives Committed to Excellence Recognition from EFQM! First in Oman!||DOC / 348KB|
|ITQM_Unique Plan to Help Saudi Firms_Dr. Karl J. Koller_6.2009||DOC / 464KB|
|ITQM_The Impact of TQM on Financial Performance: Evidence from Quality Award Winners_Hendricks_Singhal_3.2000||PDF / 66KB|
|ITQM_Leading Change_John Kotter_9.2011||PDF / 227KB|
|ITQM_Quality vs. Safety in Oil&Gas Industry_Mustafa Ghaleiw||PDF / 227KB|
|A Key Question for Higher Education: Who are the customers?_M. Pereira_Marcia Da Silva
||PDF / 250KB|
|QM in Public Administrations of EU Member States_10.2008||PDF / 1.4MB|
|The Cost of Employee Turnover_William G. Bliss||PDF / 250KB|
|PDF / 201KB|
|PDF / 2.2MB|
|PDF / 258KB|
Ms. Manal Al Nasser, Director, King Saud bin Abdulaziz University, Health Sciences in the National Guard Health Affairs, Riyadh, KSA
The workshop was very informative and knowledge building. The practical examples were very tailored to the needs of the trainees.
Besheit Almatrafi Besheit Almatrafi, Deputy General Manager, Zamzam Charity for Voluntary Health Services. Makkah Region, KSA
"I have attended the EFQM Foundation and EFQM Assessor Training (Model 2020) with the purpose of refreshing and increasing my knowledge as Certified EFQM Assessor. I really felt happy to have attended this training with Dr. Karl Koller from ITQM, with whom I had attended a few years ago the EFQM Internal Assessor Training, and the Risk Management Training (based on the EFQM Model). Dr. Karl delivers his trainings in an efficient way, where he mixes knowledge with his experience in the area of Excellence. He also gives full opportunity for participants to interact effectively during the training. That helps participants to gain more knowledge, more good practices, and examples in Excellence to become competent Leaders for Excellence in their organizations. I thank Dr. Karl for his support and generosity."
Mr. Srinivasa Rao Pentapalli, Quality Management Lead, Petroleum Development Oman (PDO), Muscat, OM
Thanks a lot for providing the Excellence Assessor Scoring Calibration Online Training, another enriching and insightful training opportunity for EFQM Assessors (Model 2020). The training helped me to further to develop my Assessor skills.