QM / Excellence Articles

Document Name		Document Type
Ministry of Higher Education of Oman receives Committed to Excellence Recognition from EFQM! First in Oman!		DOC / 348KB
ITQM_Unique Plan to Help Saudi Firms_Dr. Karl J. Koller_6.2009		DOC / 464KB
ITQM_The Impact of TQM on Financial Performance: Evidence from Quality Award Winners_Hendricks_Singhal_3.2000		PDF / 66KB
ITQM_Leading Change_John Kotter_9.2011		PDF / 227KB
ITQM_Quality vs. Safety in Oil&Gas Industry_Mustafa Ghaleiw		PDF / 227KB
A Key Question for Higher Education: Who are the customers?_M. Pereira_Marcia Da Silva		PDF / 250KB
QM in Public Administrations of EU Member States_10.2008		PDF / 1.4MB
The Cost of Employee Turnover_William G. Bliss		PDF / 250KB
Innovation, Diffusion and Adoption of TQM_Benjamin Ehigie_Elizabeth McAnrew		PDF / 201KB
ISO and EFQM Model_Ricoh UK_14.7.2015		PDF / 2.2MB
TNT_EFQM Excellence Award Winner 1998_Management Structure		PDF / 258KB

The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.
Prof. Dr. Tönis Karkj, Vice Dean in Academic Affairs, Member of the Assessment Council, Tartu University, Tartu, Estonia
I liked the workshop very much. The training gave me new insights to move our organization towards Excellence.
Mr. Abdulmajeed Albatati, Director for TQM, Jeddah Municipality, Jeddah, KSA
The EFQM European Assessor Training was very well conducted. Dr. Koller‘s professional competence, his methodical approach as well as his personal/rhetorical behavior was very good.
Mr. Lian Thye Yew, Vice President Quality and Testing, Credit-Suisse, Singapore