Swiss Quality

QM / Excellence Articles

 

Document Name Document Type
Ministry of Higher Education of Oman receives Committed to Excellence Recognition from EFQM! First in Oman! DOC / 348KB
ITQM_Unique Plan to Help Saudi Firms_Dr. Karl J. Koller_6.2009 DOC / 464KB
ITQM_The Impact of TQM on Financial Performance: Evidence from Quality Award Winners_Hendricks_Singhal_3.2000 PDF / 66KB
ITQM_Leading Change_John Kotter_9.2011 PDF / 227KB
ITQM_Quality vs. Safety in Oil&Gas Industry_Mustafa Ghaleiw PDF / 227KB
A Key Question for Higher Education: Who are the customers?_M. Pereira_Marcia Da Silva
 PDF / 250KB
QM in Public Administrations of EU Member States_10.2008 PDF / 1.4MB
The Cost of Employee Turnover_William G. Bliss PDF / 250KB

Innovation, Diffusion and Adoption of TQM_Benjamin Ehigie_Elizabeth McAnrew

 PDF / 201KB

ISO and EFQM Model_Ricoh UK_14.7.2015

 PDF / 2.2MB

TNT_EFQM Excellence Award Winner 1998_Management Structure

 PDF / 258KB

  • The workshop was well organized and conducted professionally. I have learned a useful method that can be applied to universities.

    Dr. Inga Milisiunaite, Director of Quality Management, University of Vilnius, Vilnius, Lithuania

  • The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller from the Swiss Institute for Total Quality Management (ITQM).

    Mr. Khalid A-Wahaib, Quality Manager, Ministry of Education, Muscat, OM

  • The workshop was very informative and knowledge building. The practical examples were very tailored to the needs of the trainees.

    Ms. Manal Al Nasser, Director, King Saud bin Abdulaziz University, Health Sciences in the National Guard Health Affairs, Riyadh, KSA