Tell me and I forget. Show me and I remember.
Involve me and I understand.
Confucius
Make a difference: Everyone who's taken a shower has an idea. It's the person who gets out
of the shower, dries off and does something about it who makes a difference.
Nolan Bushnell

QM / Excellence Articles

Document Name		Document Type
Ministry of Higher Education of Oman receives Committed to Excellence Recognition from EFQM! First in Oman!		DOC / 348KB
ITQM_Unique Plan to Help Saudi Firms_Dr. Karl J. Koller_6.2009		DOC / 464KB
ITQM_The Impact of TQM on Financial Performance: Evidence from Quality Award Winners_Hendricks_Singhal_3.2000		PDF / 66KB
ITQM_Leading Change_John Kotter_9.2011		PDF / 227KB
ITQM_Quality vs. Safety in Oil&Gas Industry_Mustafa Ghaleiw		PDF / 227KB
A Key Question for Higher Education: Who are the customers?_M. Pereira_Marcia Da Silva		PDF / 250KB
QM in Public Administrations of EU Member States_10.2008		PDF / 1.4MB
The Cost of Employee Turnover_William G. Bliss		PDF / 250KB
Innovation, Diffusion and Adoption of TQM_Benjamin Ehigie_Elizabeth McAnrew		PDF / 201KB
ISO and EFQM Model_Ricoh UK_14.7.2015		PDF / 2.2MB
TNT_EFQM Excellence Award Winner 1998_Management Structure		PDF / 258KB

The workshop coach was very successful in explaining us in a simple and efficient way all the quality management improvement tools and techniques.
Dr. Sahar Al Zain, BDS, MSc, Associate Professor and Consultant, College of Dentistry, King Saud University, Riyadh, KSA
The workshop was very informative and knowledge building. The practical examples were very tailored to the needs of the trainees.
Ms. Manal Al Nasser, Director, King Saud bin Abdulaziz University, Health Sciences in the National Guard Health Affairs, Riyadh, KSA
The workshop helped me to understand the EFQM Excellence Model and gave me the necessary know-how to work as an EFQM European Assessor.
Mr. Indranil Roy Chowdhury, Quality Assurance Specialist, Dubai Properties, Dubai, UAE