The most successful person
is the one who has the best information.
Excellence is to do a common thing in an uncommon way.
Booker T. Washington

Overview Training

ITQM Business Excellence Foundation Online Training (English)

This ITQM Business Excellence Foundation Online Training is designed for individuals who want to understand how the Business Excellence philosophy—applied through frameworks like the EFQM or EFE Model—helps an organization become truly Excellent. An excellent organization minimizes quality costs and waste, achieves very high customer and employee satisfaction, ensures shareholder value, acts as a socially responsible member of society, and, ultimately, remains profitable. Business Excellence or Total Quality Management is simply called "State-of-the-art Quality Management".

EFQM Foundation Training in Zurich, Switzerland (English)

This 1-day-EFQM Foundation Training is for everybody who wants to find out about the new EFQM Model (Model 2025) and RADAR and how these tools can benefit an organisation. It is also a great training for change professionals, in general. Whilst this training is effective as a stand-alone training, it is also the starting point for further EFQM Trainings (e.g. EFQM Assessor Training).

EFQM Assessor Training in Zurich, Switzerland (English)

This 3-day-training aims to equip participants to conduct a strategic assessment of an organisation as part of a high-performing EFQM assessment team. A case study based on a real company forms the basis for a simulated assessment. Participants are led through the various stages of the assessment whilst developing and practising their skills.

EFQM Foundation Training (EFQM Modell 2025; Online - Deutsch)

In diesem Training erhalten Sie einen Überblick zum neuen EFQM Excellence Modell 2025 und zur RADAR-Logik, der Bewertungen nach EFQM. Sie erfahren, welche Vorteile diese Tools Ihrer Organisation bieten. Des Weiteren bilden die Entwicklung und der Aufbau des neuen EFQM Modells sowie die Philosophie dahinter wichtige Bestandteile des Seminars. Sie lernen zudem die digitalen Tools der EFQM und deren Funktionen kennen.

EFQM Foundation Training (EFQM Model 2025; Online - English)

This 1-day-EFQM Foundation Training (online) is for everybody who wants to find out about the new EFQM Model (Model 2025) and RADAR and how these tools can benefit an organisation. It is also a great training for change professionals, in general. Whilst this training is effective as a stand-alone training, it is also the starting point for further EFQM Trainings (e.g. EFQM Assessor Training).

EFQM Assessor Training (EFQM Modell 2025; Online - German)

Lernen Sie Organisationen nach Best Practice Prinzipien zu bewerten. Werden Sie ein Zertifizierter EFQM Assessor. Dieses 3-tägige Online-Training zielt darauf ab, die Teilnehmer in die Lage zu versetzen, eine strategische Bewertung einer Organisation als Teil eines leistungsstarken EFQM-Assessment-Teams durchzuführen. Eine Fallstudie, die auf einem realen Unternehmen basiert, bildet die Grundlage für eine simulierte Bewertung. Die Teilnehmer werden durch die verschiedenen Phasen der Bewertung geführt, während sie ihre Fähigkeiten entwickeln und üben.

EFQM Assessor Training (EFQM Model 2025; Online - English)

This 3-day-online-training aims to equip participants to conduct a strategic assessment of an organisation as part of a high-performing EFQM assessment team. A case study based on a real company forms the basis for a simulated assessment. Participants are led through the various stages of the assessment whilst developing and practising their skills. This training is the final stage in the EFQM Assessor qualification.

Dies ist ein 1,5-stündiges Online-Training für EFQM Assessoren, die das EFQM Certified Assessor Training Modell 2020 bestanden haben, und sich für das EFQM-Modell 2025 qualifizieren wollen. Nach dem Besuch des Trainings müssen die Teilnehmenden die EFQM Assessor Online Prüfung ablegen. Bei erfolgreichem Bestehen der Prüfung (Bestehensquote = 60%) erhält die teilnehmende Person das Zertifikat EFQM Certified Assessor 2025.

EFQM Assessor Upgrade Training (EFQM Model 2025; Online - English)

This is a 1.5-hour online training for EFQM assessors who have passed the EFQM Certified Assessor Training Model 2020 and want to qualify for the EFQM Model 2025. After attending the training, participants must take the EFQM Assessor Online exam. If the exam is successfully passed, the participant will receive the EFQM Certified Assessor 2025 certificate.

Excellence Assessor Scoring Calibration Training (based on EFQM Excellence Model 2025; Online - English)

Strengthen and Calibrate your EFQM Assessor Scoring Skills You are a certified EFQM Assessor. You know the theory of scoring. Now, gain experience and self-confidence in EFQM Assessment Scoring!

Corporate Governance von Business Excellence für Verwaltungs-/Aufsichtsräte (auf Basis des EFQM Excellence Modells 2025; Online - Deutsch)

Wie der Verwaltungsrat/Aufsichtsrat die Organisation zu Excellence führen kann.

Corporate Governance of Business Excellence for Board Members (based on the EFQM Excellence Model 2025; Online - English)

How the Board can lead the organization towards Excellence.

Lean Project Management Training (Online - English)

Execute Projects Successfuily

"I have attended the EFQM Foundation and EFQM Assessor Training (Model 2020) with the purpose of refreshing and increasing my knowledge as Certified EFQM Assessor. I really felt happy to have attended this training with Dr. Karl Koller from ITQM, with whom I had attended a few years ago the EFQM Internal Assessor Training, and the Risk Management Training (based on the EFQM Model). Dr. Karl delivers his trainings in an efficient way, where he mixes knowledge with his experience in the area of Excellence. He also gives full opportunity for participants to interact effectively during the training. That helps participants to gain more knowledge, more good practices, and examples in Excellence to become competent Leaders for Excellence in their organizations. I thank Dr. Karl for his support and generosity."

Besheit Almatrafi Besheit Almatrafi, Deputy General Manager, Zamzam Charity for Voluntary Health Services. Makkah Region, KSA
The EFQM Leaders for Excellence Training by ITQM gave me a very good understanding of TQM / Business Excellence.
Mr. Jazi Al-Thobiti, Q.M.S. Supervisor, Bahri (National Shipping Company of Saudi Arabia), Riyadh, KSA
The EFQM Training conducted by ITQM was a great workshop, one of a kind!
Dr. Walid Sadig, Former Vice Dean for Quality and Development, College of Dentistry, King Saud University, Riyadh, KSA