The training was very well conducted. It was a very lively workshop with generous sharing of experience among all participants.

The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.

The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.