Swiss Quality

General Information / Registration Information

Training Fees
Training fees cover all workshop materials, coffee breaks and lunches. They do not include hotel accommodations and dinners.

How to register
You may register online of by fax.

Online:, click on "Training", search for the workshop you want to attend, click on the "Registration" button and follow the instructions.

Fax: Use the training registration form provided in our training program or on our website. Submit your completed registration form to +41 44 880 2120. Please use one form per person.

After your registration, you will get a confirmation by e-mail or fax. Registrations will be accepted in the order of their receipt. Shortly after the date of the latest registration, you will get the invoice and an information packet containing detailed workshop information (program, date, place, etc.).

Lates Day of Registration
Registration deadlines are approx. five weeks prior to the workshop date.

The training fee is payable to our bank account and must be received within due date. If the payment has not bee received by the latest day of registration, ITQM reserves the right to cancel the registration. For a small charge it is possible to pay the training fee via PayPal.

Special Offers
Take advantage of our team discount - when three people or more from the same organization register together for the same training, each person will receive the 10% group discount.

Cancellations of Registration
If you cannot attend personally, a substitute delegate is welcome to join the training in your place - for no extra charge. Should you, or a substitute, be unable to attend, we will promptly refund your fee less a service charge of 10% if you inform us before the latest day for registration. No refund are possible for cancellations received less than 30 days before this training. Instead you will be issued with a 50% discount Training Voucher, which entitles you to attend a public course arranged by ITQM.

If you are unable to attend the training, you may send a substitute with no additional charge. Please, inform our ITQM office as soon as possible about your substitute.

All rights reserved. No part of the training material may be translated, reproduced, stored or introduced into a retrieval system, or transmitted in a form or by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of the Institute for Total Quality Management, Zurich.

Cancellation of Training by ITQM
ITQM reserves the right to change dates, venues, trainers due to unavoidable circumstances.

  • The EFQM Leaders for Excellence Training conducted by ITQM was very interesting and added great value to me. I liked also very much the best practice examples presented by Dr. Karl J. Koller.

    Mr. Abdulaziz A. Almahboob, Head of TQM Department, Assessor for the King Abdulaziz Quality Award, Eastern Province Directorate, Ministry of Education, Dammam, KSA
  • I liked the workshop very much. The training gave me new insights to move our organization towards Excellence.

    Mr. Abdulmajeed Albatati, Director for TQM, Jeddah Municipality, Jeddah, KSA
  • "I have attended the EFQM Foundation and EFQM Assessor Training (Model 2020) with the purpose of refreshing and increasing my knowledge as Certified EFQM Assessor. I really felt happy to have attended this training with Dr. Karl Koller from ITQM, with whom I had attended a few years ago the EFQM Internal Assessor Training, and the Risk Management Training (based on the EFQM Model). Dr. Karl delivers his trainings in an efficient way, where he mixes knowledge with his experience in the area of Excellence. He also gives full opportunity for participants to interact effectively during the training. That helps participants to gain more knowledge, more good practices, and examples in Excellence to become competent Leaders for Excellence in their organizations. I thank Dr. Karl for his support and generosity."


    Besheit Almatrafi Besheit Almatrafi, Deputy General Manager, Zamzam Charity for Voluntary Health Services. Makkah Region, KSA