The purest form of insanity is to leave everything as it is
and at the same time to hope that things will change.
Albert Einstein (1879-1955)
We cannot direct the wind,
but we can adjust the sails.

Management

Foto Koller Dr. Karl J. Koller is the CEO and Founder of the Institute for Total Quality Management (ITQM), Zurich, Switzerland.

He earned a master's degree in Business Administration (MBA) and received his Doctorate in Management from the University of St. Gallen, Switzerland. He worked and studied in the USA for several years (Boston University, University of California - Los Angeles, University of Chicago).

Dr. Koller has more than 30 years of practical experience with international companies as well as with government organizations and universities (Europe, USA, Asia, GCC Countries). He has been working in the field of Total Quality Management for many years with focus on management in the TQM process and on the EFQM Excellence Model. During his doctoral studies he spent two years as a visiting research fellow at Northwestern University, Evanston, IL, USA. In addition to his consulting activities, he spent several years as a visiting faculty member for Total Quality Management at a number of universities. He is a Functional Partner for Business Excellence Governance at the International Board Foundation (IBF) at the University of St. Gallen, Switzerland.

Dr. Koller has published several articles about Quality Management and Excellence and presented at national and international conferences for Quality Management. He is the author of the Global Guidelines on the Corporate Governance of Business Excellence, published by the International Board Foundation (IBF).

He conducts TQM study tours within the USA and Europe on a regular basis (TQM in Manufacturing, Logistics, Higher Education, Health Care, Hospitality, Service). Dr. Koller is an Assessor for the EFQM Excellence Award (formerly the European Quality Award) and a Licensed Trainer/Advisor/Validator of the European Foundation for Quality Management (EFQM), a Certified EFQM Innovation Leader, a Six Sigma Black Belt (ASQ) and a QFD Black Belt (QFDI). He is a Certified Change Manager (PROSCI), and a Certified Trainer/Facilitator for Large Conferences. He is a Senior Member of the American Society for Quality (ASQ), a Member of the Association of Change Management Professionals (ACMP).

During the last 20 years, Dr. Koller focused his work internationally on the use of the EFQM Excellence Model, the involvement of top management in the TQM / Excellence process and the introduction of TQM / Excellence in various industries.

In the EFQM Leaders for Excellence Training I could further develop my know-how in Excellence. This training should be attended not only by Quality Management Specialists but also by Rectors, Vice-Rectors, Deans/Vice-Deans, and Line Managers of Universities and Colleges. The training provides them with a roadmap to Excellence.
Mr. Mallwy Alawadh, Quality and Development Coordinator, Abha College of Technology, Abha, KSA
The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.
Dr. Heli Mattisen, Director, Estonian Higher Education Quality Agency, Tallinn, Estonia
I liked the workshop very much. The training gave me new insights to move our organization towards Excellence.
Mr. Abdulmajeed Albatati, Director for TQM, Jeddah Municipality, Jeddah, KSA