Knowlegde is a Key Ingredient of Quality.
Aguayo
Excellence is to do a common thing in an uncommon way.
Booker T. Washington

Management

Foto Koller Dr. Karl J. Koller is the CEO and Founder of the Institute for Total Quality Management (ITQM), Zurich, Switzerland.

He earned a master's degree in Business Administration (MBA) and received his Doctorate in Management from the University of St. Gallen, Switzerland. He worked and studied in the USA for several years (Boston University, University of California - Los Angeles, University of Chicago).

Dr. Koller has more than 30 years of practical experience with international companies as well as with government organizations and universities (Europe, USA, Asia, GCC Countries). He has been working in the field of Total Quality Management for many years with focus on management in the TQM process and on the EFQM Excellence Model. During his doctoral studies he spent two years as a visiting research fellow at Northwestern University, Evanston, IL, USA. In addition to his consulting activities, he spent several years as a visiting faculty member for Total Quality Management at a number of universities. He is a Functional Partner for Business Excellence Governance at the International Board Foundation (IBF) at the University of St. Gallen, Switzerland.

Dr. Koller has published several articles about Quality Management and Excellence and presented at national and international conferences for Quality Management. He is the author of the Global Guidelines on the Corporate Governance of Business Excellence, published by the International Board Foundation (IBF).

He conducts TQM study tours within the USA and Europe on a regular basis (TQM in Manufacturing, Logistics, Higher Education, Health Care, Hospitality, Service). Dr. Koller is an Assessor for the EFQM Excellence Award (formerly the European Quality Award) and a Licensed Trainer/Advisor/Validator of the European Foundation for Quality Management (EFQM), a Certified EFQM Innovation Leader, a Six Sigma Black Belt (ASQ) and a QFD Black Belt (QFDI). He is a Certified Change Manager (PROSCI), and a Certified Trainer/Facilitator for Large Conferences. He is a Senior Member of the American Society for Quality (ASQ), a Member of the Association of Change Management Professionals (ACMP).

During the last 20 years, Dr. Koller focused his work internationally on the use of the EFQM Excellence Model, the involvement of top management in the TQM / Excellence process and the introduction of TQM / Excellence in various industries.

The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller from the Swiss Institute for Total Quality Management (ITQM).
Mr. Khalid A-Wahaib, Quality Manager, Ministry of Education, Muscat, OM
The Document Management System Training by ITQM was very informative, practical, and well organized. The training will help me to further develop the DMS in our hospital. I also liked very much the various team exercises. The trainers were very successful in creating a very stimulating learning environment.
Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM
The EFQM L4E Training by ITQM was a great learning experience for me. Every line manager should attend this training!
Mr. Tayseer Joudi, Operations Manager, Saudi Oger Ltd., Riyadh, KSA