Swiss Quality

Management

Foto KollerDr. Karl J. Koller is the CEO and Founder of the Institute for Total Quality Management (ITQM), Zurich, Switzerland.

He earned a master's degree in Business Administration (MBA) and received his Doctorate in Management from the University of St. Gallen, Switzerland. He worked and studied in the USA for several years (Boston University, University of California - Los Angeles, University of Chicago).

Dr. Koller has more than 30 years of practical experience with international companies as well as with government organizations and universities (Europe, USA, Asia, GCC Countries). He has been working in the field of Total Quality Management for many years with focus on management in the TQM process and on the EFQM Excellence Model. During his doctoral studies he spent two years as a visiting research fellow at Northwestern University, Evanston, IL, USA. In addition to his consulting activities, he spent several years as a visiting faculty member for Total Quality Management at a number of universities. He is a Functional Partner for Business Excellence Governance at the Swiss Board School, International Center for Corporate Governance at the University of St. Gallen, Switzerland.

Dr. Koller has published several articles about Quality Management and Excellence and presented at national and international conferences for Quality Management. He conducts TQM study tours within the USA and Europe on a regular basis (TQM in Manufacturing, Logistics, Higher Education, Health Care, Hospitality, Service). Dr. Koller is an Assessor for the EFQM Excellence Award (formerly the European Quality Award) and a Licensed Trainer/Advisor/Validator of the European Foundation for Quality Management (EFQM), a Certified EFQM Innovation Leader, a Six Sigma Black Belt (ASQ) and a QFD Black Belt (QFDI). He is a Certified Change Manager (PROSCI), and a Certified Trainer/Facilitator for Large Conferences. He is a Senior Member of the American Society for Quality (ASQ), a Member of the Association of Change Management Professionals (ACMP), and a Functional Governance Partner of the International Center for Corporate Governance (ICFCG) at the University of St. Gallen, Switzerland.

During the last 20 years, Dr. Koller focused his work internationally on the use of the EFQM Excellence Model, the involvement of top management in the TQM / Excellence process and the introduction of TQM / Excellence in various industries.

  • The EFQM Leaders for Excellence (L4E) Training and the EFQM Internal Assessor Training (IAT) are the most valuable trainings I have ever attended. I have learned a lot from these trainings. The discussions around the case studies, particularly by using the EFQM Excellence Model in the Education Sector, were very beneficial. I strongly recommend the EFQM L4E and the EFQM IAT, conducted by Dr. Karl J. Koller from the Swiss Institute for Total Quality Management (ITQM).

    Mr. Khalid A-Wahaib, Quality Manager, Ministry of Education, Muscat, OM
  • In the EFQM Leaders for Excellence Training, conducted by ITQM, I realized that the EFQM Excellence Model is very helpful to support also Government organizations and institutions in Higher Education in their Striving for Excellence. The training was very  good and gave me also a new view about Excellence.

    Prof. Dr. Amal Fatani, Head of Women Sector, Ministry of Higher Education, Riyadh, KSA
  • The Document Management System (DMS) Training was very interesting, enjoyable and informative. I am expecting that this training will help on driving improvement at my work area. The training was well organized and conducted by the coach, his way of explaining and managing were very interesting and clear. I recommend such type of training for quality professionals who are dealing with documentation management issues.

    Mr. Adil Saif Al-Shidi, Quality Management Spezialist, Directorate General of Quality Assurance Center; Ministry of Health, Muscat, OM