Improvement: Unless you try something beyond
what you have already accomplished you will never grow!
Ronald Olson
Quality is never an accident; it's always the result of high intention, sincere effort,
intelligent direction and skillful execution; it represents the wise choice of many alternatives.
John Ruskin

EFQM Certified Excellence Practitioner Training

The EFQM Certified Excellence Practitioner certification equips individuals with the comprehensive knowledge and practical skills to implement the EFQM Model within their organisations. Over the three-day training, participants learn about the organisational ‘perception vs performance gap. Gain powerful insights from thousands of businesses worldwide, and identify key areas of opportunity to tackle for your own organisation. The training focuses on preparing organisations for EFQM assessment, ensuring alignment of strategy, operations, and processes with the EFQM Model, so they can gain the maximum benefit and ROI from the process.
This certification is a crucial step towards the EFQM Certified Excellence Expert designation, which prepares individuals to lead organisations to a sustainable and competitive future.

Currently, this public training is not offered.

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The workshop conducted by Dr. Koller gave me many new ideas for quality improvement within the university and showed me the way to Excellence.
Prof. Dr. Tönis Karkj, Vice Dean in Academic Affairs, Member of the Assessment Council, Tartu University, Tartu, Estonia
The EFQM European Assessor Training was very well focused and we had lively discussions. All that hopefully paves the way for more quality oriented decisions.
Ms. Heli Aru, Manager, Estonian Ministry of Education, Tallinn, Estonia
The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.
Dr. Khamis Al Kulaibi, Director for Training, Institute of Public Administration (IPA), Muscat, OM