We cannot direct the wind,
but we can adjust the sails.
Improvement: Unless you try something beyond
what you have already accomplished you will never grow!
Ronald Olson

EFQM Assessor Training in Zurich, Switzerland (English)

Who is it for?
• This 3-day- training is suitable for anyone who wants to understand the new EFQM Model and how
it can be used to make their organisation more effective.
• It provides essential information for anyone who wants to assess their organisation or be part of a
team conducting external assessments based on the EFQM Model.
• It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of
products and services.
• It is a pre-requisite for anyone considering one of the EFQM qualification routes as a way of pro
gressing their management development and career.
• It is a pre-requisite for anyone who wishes to become an Award Assessor for EFQM.

Pre-requisites for this training

Participants must have completed the EFQM Foundation Training before attending this training.
Prior to attending the training, participants will be required to complete a substantial piece of pre-course work. You should allow at least one day to complete this task. Failure to submit the pre-course work will result in automatic failure with no refund on the training fee.

Benefits

By the end of the training, participants will be able to:
• analyse the ecosystem of an organisation to provide context for an assessment
• identify relevant strategic themes for an organisation and ask strategically important questions
• apply the EFQM diagnostic tools effectively
• prepare value-adding feedback for an organisation
• behave in a professional and sensitive manner during an assessment
• identify relevant good practices

Currently, this public training is not offered.

Notify me

The Document Management System Training by ITQM was very informative, practical, and well organized. The training will help me to further develop the DMS in our hospital. I also liked very much the various team exercises. The trainers were very successful in creating a very stimulating learning environment.
Ms. Suad Fael Mubarak Bait-Maghrab, Head of Quality Department, Sultan Qaboos Hospital, Salalah, OM
The EFQM Training I attended was very interesting. The know-how I gained is very useful for my work.
Dr. Heli Mattisen, Director, Estonian Higher Education Quality Agency, Tallinn, Estonia
The workshop coach was very successful in explaining us in a simple and efficient way all the quality management improvement tools and techniques.
Dr. Sahar Al Zain, BDS, MSc, Associate Professor and Consultant, College of Dentistry, King Saud University, Riyadh, KSA