The most successful person
is the one who has the best information.
Quality is never an accident; it's always the result of high intention, sincere effort,
intelligent direction and skillful execution; it represents the wise choice of many alternatives.
John Ruskin

EFQM Foundation Training (EFQM Model 2020; English)

Who is it for?
• This course is suitable for anyone who wants to understand the new EFQM Model and how it can
be used to make their organisation more effective.
• It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of
products and services.
• It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of
progressing their management development and career.

Pre-requisites for this training
None

Benefits
By the end of the course, participants will be able to:

explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges
explain how the Model is structured and how the different elements apply to their organisation
apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement
conduct a high-level health check of their organisation

Programme
This training comprises 8 modules:
Module 1             The Changing World
Module 2             The Organisation’s Ecosystem
Module 3             The Value of a Model
Module 4 The EFQM Model
Module 5             RADAR
Module 6             Using the EFQM Model and RADAR
Module 7 EFQM’s Digital Platform
Module 8             Next Steps

Currently, this public training is not offered.

Notify me

The workshop was well organized and conducted professionally. I have learned a useful method that can be applied to universities.
Dr. Inga Milisiunaite, Director of Quality Management, University of Vilnius, Vilnius, Lithuania
Successfully attending the EFQM Training has helped me not only to realize the significance of change but to understand the importance of doing it right. The training days were very rich with information about how to lead the Excellence Journey of any organization. Dr. Koller delivered a very professional training. I am looking forward to applying my newly gained know-how in the workplace.
Mr. Hamed Al Battashi, Manager, Oman Specialized Nursing Institute, Muscat, OM
The training was very beneficial for me. I learned during the three-day Assessor Training about Excellence and how I can conduct an assessment in an organization based on best practice standards. All leaders in government organizations should have knowledge about the EFQM Excellence Framework and should take actions to follow the best practice standards in their organizations. We would then be able to make improvements more quickly in all areas of government services, helping to bring our country forward.
Dr. Khamis Al Kulaibi, Director for Training, Institute of Public Administration (IPA), Muscat, OM